Privacy Policy
Last updated: November 2025
This Privacy Policy explains how One Stop Auto (“we”, “our”, or “us”) collects, uses, and protects your personal information when you use our website https://onestopautobrisbane.com.au (the “Website”) or contact us for our automotive services.
1. What Is Personal Information?
Under the Privacy Act 1988 (Cth), “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether it is recorded in material form or not.
If the information does not reveal your identity or make it reasonably possible to determine it, it will not be classified as “personal information”.
2. Information We Collect
- Name and contact details (email, phone number, address)
- Vehicle details submitted during booking or enquiry
- Comments, messages, or uploaded media through our contact forms
- Information provided when scheduling or confirming appointments
- Cookies and analytics data (see Section 4 below)
3. How We Collect Information
- Complete a booking form, request a quote, or contact us via the Website
- Call, email, or message us through third-party platforms (such as WhatsApp)
- Interact with our social media or online advertisements
4. Use of Cookies
Cookies are small text files stored on your device to enhance your browsing experience. We use cookies to:
- Analyse website traffic and performance
- Remember your preferences for future visits
- Improve our services and online functionality
You can disable cookies in your browser settings, though this may affect some website functionality.
5. Why We Collect Personal Information
We collect your personal information to:
- Provide and improve our automotive services
- Manage bookings, payments, and customer communication
- Respond to your enquiries efficiently
- Send you service reminders, promotional offers, or updates (only where you have consented)
We only use your personal information for the purpose it was collected or as permitted by law.
7. Direct Marketing
By providing your personal information, you consent to receiving marketing material from One Stop Auto.
You may opt out of these communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
We do not use sensitive information for marketing purposes.
8. Access and Correction
Under the Australian Privacy Principles (APPs), you have the right to request access to the personal information we hold about you and to request correction if you believe it is inaccurate, incomplete, or out of date.
Please contact us (see Section 11) if you wish to access or correct your information.
9. Complaints
If you have a concern about how we handle your personal information, please contact us using the details below.
We will investigate your complaint and respond promptly.
If you are not satisfied with our response, you may contact the
Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au.
10. Overseas Disclosure
We do not share your personal information outside Australia unless specifically requested by you or required by law.
If you ask us to send your data overseas, please note that the recipient may not be subject to the same privacy laws as Australia.
